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Service

Provide a personalized experience to the customers, be it at the service center or at their doorsteps. DealerMatix enable you to support your customers anytime, anywhere.

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Highlights

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Operational Performance

Get real-time visibility into operational performance of your business; respond to customer request and complaints, and stop problems before they happen

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Field Service

Deliver efficient and timely onsite service with optimal route planning. Manage work order management and billing at site on devices with offline capability

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Self-Service

Build a customer portal by directly integrating with your business processes, so customers get what they want, whether it is for booking service appointment or paying bills

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AI

Increase service revenue and decrease churn rate by AI driven maintenance plan and reminders. Use natural language text and voice bots to access knowledge base

Features

  • Work Order Management
Use work orders to track work to be performed for customers and add details about technician preference and required skills and parts. Get a complete view of allocated technicians timesheet, inventory items allocations
  • Appointment Management
Create, schedule, reschedule, and unschedule service appointments. Increase efficiency by fixing overlaps, grouping nearby appointments, and filling schedule gaps
  • Estimate
Capture customer voice and work request to generate estimates for customer approvals. Use Health Check routines to identify jobs to be performed or us AI to predict possible failure and provide preventive maintenance
  • Manage Service Resources
Monitor time sheets and view a service resource’s travel routes and calendar. Efficiently manage your technicians to accommodate a fast-changing field service schedule. Find and allocate members with the right skills, to match appointment times, and view all schedules and members in one place
  • Integration to Inventory
Stay on top of the movement of inventory in your service operation. Request and transfer products, track consumption, and process customer returns
  • Warranty & Claim Management
Define warranty contracts with custom rules on time bucket and usage pattern. Tag eligible work items and parts covered under warranty. Generate claims to OEM against the resources consumed to service the warranty. Ensure there is no revenue leakage by Claim Reconciliation either by value or by replacement
  • Maintenance Plan
Create preventive maintenance plans for specific assets so your customers never miss a service. Define how often maintenance visits occurs and mass-generate service reminders for future visits. Create regular maintenance plans for OEM specific service schedule or create one off recall refitment maintenance plan to specify covered assets and tasks to be performed
  • Service Contracts
Define custom service contracts to cover different type of work you perform. A OEM specific warranty contract can be defined and tagged to an asset at the time of sale or you can define your own Annual Maintenance Plans Contracts

Checklist

Define checks to be performed and record them at various point of interactions. Whether it is at the time of pickup of asset from location or at the time of delivery of the asset. Manage checklist in work orders to ensure technicians performs the tasks as per the defined procedures

Delivery

Use capacity planning to expose time slots for customers to visit and take delivery or for you to deliver at customer doorstep. Follow the system driven checklist and you will ensure that you don’t miss a step and always working efficiently

Payments and Invoices

Capture and reconcile payments against the invoice generated for a work order. Define multiple price list for each service contract and bill customers accordingly. Configure workflow rules for credit check and payments to ensure the invoices are generated and tagged correctly

Talk To Experts

At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!

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    • Original Equipment Manufacturer
      Enables your business with 360 degree visibility of the entire network
    • Solutions for Dealers
    • Inventory, Warehouse & Logistics
    • Service Centres
    • Field Teams
    • Connected Customer
  • About Us
  • Contact Us