COVID-19 has affected every facet of our lives and automotive industry is no exception. Eventually, we must start again with innovative methodologies and preventive measures
Provide a personalized experience to the customers, be it at the service center or at their doorsteps. DealerMatix enable you to support your customers anytime, anywhere.
Get real-time visibility into operational performance of your business; respond to customer request and complaints, and stop problems before they happen
Deliver efficient and timely onsite service with optimal route planning. Manage work order management and billing at site on devices with offline capability
Build a customer portal by directly integrating with your business processes, so customers get what they want, whether it is for booking service appointment or paying bills
Increase service revenue and decrease churn rate by AI driven maintenance plan and reminders. Use natural language text and voice bots to access knowledge base
Define checks to be performed and record them at various point of interactions. Whether it is at the time of pickup of asset from location or at the time of delivery of the asset. Manage checklist in work orders to ensure technicians performs the tasks as per the defined procedures
Use capacity planning to expose time slots for customers to visit and take delivery or for you to deliver at customer doorstep. Follow the system driven checklist and you will ensure that you don’t miss a step and always working efficiently
Payments and Invoices
Capture and reconcile payments against the invoice generated for a work order. Define multiple price list for each service contract and bill customers accordingly. Configure workflow rules for credit check and payments to ensure the invoices are generated and tagged correctly
Talk To Experts
At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!