Business Solutions For Original Equipment Manufacturers (OEM)
Partner Onboarding & Offboarding
Partner Relation Management
Manage your partner relations using a dynamic portal
Centralized DMS
Extend centralized Dealer Management System to your partners and ensure standardized customer experience across your dealership chain
Performance Monitoring
Set targets and measure key performance matrices using real-time analytics from integrated DMS data
CMS
In-built Content Management System as a central repository of all your technical reference, marketing brochures and company circulars
Training
Speed up the learning curve of your teams using digital learning methods and certifications
Network Engagement
Provide each partner with a personal score and create a leader board to reward members for their contributions
- Partner Relation Management
- Centralized DMS
- Performance Monitoring
- CMS
- Training
- Network Engagement
Customer Portal
- Self-Service Portal
- Online Estimate Approval
- CMS
- Knowledge base
- Community
- Loyalty Programme
Self-Service Portal
Hassle-free digital portal to book service appointments, view asset history, view invoices and online payment
Online Estimate Approval
Facilitate online tracking of equipment service and digital approval of additional works estimates
CMS
Author your content just once and deliver it natively to commerce sites, portals, or mobile apps. Build your own versioned user manual, installation manual for online delivery
Knowledge base
Guide customers to resolve their queries on their own using an integrated knowledge base
Community
Create customer communities, forums, events or a centrally curated events calendar and participation log
Loyalty Programme
Reward members for being active in the community by creating public leader board. Encourage members to earn loyalty points for each interaction and redeem those using ecommerce platform
B2C ecommerce
Design
Build and own every aspect of customer experience using toolkits and templates, from mobile apps to digital storefronts
Go Mobile
Utilize full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment
Custom Campaigns
Create innovative campaigns, promotions, and A/B testing based on consumer behaviour, channel, and location
AI
Deliver personalised product suggestions with every click using intelligent search results and “type ahead” guidance
API First
Integrate with Finance Institutes, Insurance Providers and other third-party Systems to provide unified buying experience to customer
- Design
- Go Mobile
- Custom Campaigns
- AI
- API First
Integrate with Finance Institutes, Insurance Providers and other third-party Systems to provide unified buying experience to customers
AI Powered Assistance
Forecasting
Customize prediction AI model as per your business need to forecast inventory requirement at each dealer location and raise auto dealer purchase order
Prediction
Predict business outcomes, such as churn or lifetime value and use it at each customer touch point to take suitable action. Display recommendations or automatically activate automation workflow
NLP (Natural Language Processing)
Understand the underlying intent or sentiment in text anywhere in the app to activate workflow or derive analytics
- Forecasting
Customize prediction AI model as per your business need to forecast inventory requirements at each dealer location and raise auto dealer purchase order
- Prediction
- NLP (Natural Language Processing)
- Bots
Failure Prediction
Predict probable failure in components from service history and active failure incidents based on custom machine learning model. Display recommendations or automatically activate automation workflow
Automatic Speech Recognition
Translate voice to text and derive feedback and sentiments from the customer voice. Measure agent productivity and salesperson performance with voice recognition and contact centre
Lead Scoring
Focus on your best leads first with Lead Scoring. Use your past deals and other demographic data to prioritise the leads with probability to convert and close
Merchandising and Beat Route Planning
Mobile First
Enable your sales team to process orders and audit Visual Merchandising using app, with offline support
GPS Integration
Track salesperson location and guide deliveries with optimized route planning
Order Suggestion
Use AI to analyse each franchise and propose optimal order to salesperson
Web Orders
Use pre-filled web orders for quicker processing
- Mobile First
- GPS Integration
- Order Suggestion
- Web Orders
Vendor Portal
Design
Create a complete vendor management solution with a dynamic PRM portal
Business Integration
Extend your business data and subscribe to third-party solutions for a seamless process flow
Customer Service
Facilitate vendor engagement with customers and perform services as per your set standards. Ensure Vendor invoices the customer as per your terms and easily control customer cash collection and vendor payments
Scheduling and capacity planning
Extend the service capacity planning for your vendors, with self-service customer portal for appointment booking
Mobile First
Enable the vendor field service team to digitally connect to our system, process the customer orders and utilize content from the CMS using mobile-first capabilities and responsive design
Partner Central
Warranty Management
Define warranty rules and ensure validity of partner verified claims. Provision for claim cost bearing in multiple ratios and define custom workflow to submit, approve or reclaim process
Incentive & Commission
Create campaigns to incentivise partners by rewarding them for good performance Track payment of benefits and reimbursement related to qualified partners
Sales Force Automation
Share leads, opportunities, and cases with partners. Integrate third-party systems to centralise pricing, inventory, order management and more. Define lead distribution to avoid conflicts and optimize sales efforts
Territory Management
Model ales territories into a logical and flexible structure and map sales and service teams as per business needs. Use Territory roles to identify colleagues, collaborators, and other key resources to help close deals
Channel Inventory Management
View inventory levels in real-time across your partner network. Run custom AI forecasting model supplemented with stock suggestion models to plan stock replenishment at the right time
Customer 360
Use a single customer ID across your partner network to capture, unify and segment each customer data and personalise every customer interaction
Product Failure Reporting and Recall & Refitment
Failure Reporting
Get early intimation of component failure from field team with integration to repair order management. Gather additional information from technicians and engineers with audio, visual and text observations. Record associated reasons that may have added to the failure
R&D Collaboration
Involve the R&D team to investigate failure and corelate related failures to identify root cause and provide corrective actions
Recall, Refitment
Create campaigns to isolate the assets affected by a failure and send communication to partners. Track the progress on corrective measures being implemented with compensation
Talk To Experts
At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!
