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    Original Equipment Manufacturer

    Enables your business with 360 degree visibility of the entire network

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    Dealers and Distributors

    Manage dealership operations powered with AI

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    Inventory, Warehouse & Logistics

    Gain complete visibility of inventory from warehouse to store shelf

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    Service Centres

    Streamline your service centres operations with AI enabled features

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    Field Teams

    Optimize your workforce with innovative AI powered mobility solutions

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    Connected Customers

    Increase customer loyalty & engagement with integrated ecommerce & mobile apps

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    Products

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    Sales

    Get everything you need to close the deals

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    Service

    Provide personalized experience to the customers

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    Inventory

    Gain complete visibility of the stock in the warehouse & its movement

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    Finance

    Organize your accounting data & know how your business is doing

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    Partners

    Create & automate complete Partner Lifecycle​

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    B2C

    Connect to prospects anytime, anywhere

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    AI

    Work smarter with artificial intelligence

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Business Solutions For Original Equipment Manufacturers (OEM)

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Partner Onboarding & Offboarding

Partner Onboarding & Offboarding

Partner Relation Management

Manage your partner relations using a dynamic portal

Centralized DMS

Extend centralized Dealer Management System to your partners and ensure standardized customer experience across your dealership chain

Performance Monitoring

Set targets and measure key performance matrices using real-time analytics from integrated DMS data

CMS

In-built Content Management System as a central repository of all your technical reference, marketing brochures and company circulars

Training

Speed up the learning curve of your teams using digital learning methods and certifications

Network Engagement

Provide each partner with a personal score and create a leader board to reward members for their contributions

partner onboarding and offboarding
  • Partner Relation Management
Manage your partner relations using a dynamic portal
  • Centralized DMS
Extend centralized Dealer Management System to your partners and ensure standardized customer experience across your dealership chain
  • Performance Monitoring
Set targets and measure key performance matrices using real-time analytics from integrated DMS data
  • CMS
In-built Content Management System as a central repository of all your technical reference, marketing brochures and company circulars
  • Training
Speed up the learning curve of your teams using digital learning methods and certifications
  • Network Engagement
Provide each partner with a personal score and create a leader board to reward members for their contributions
Customer Portal

Customer Portal

  • Self-Service Portal
Hassle-free digital portal to book service appointments, view asset history, view invoices and online payment
  • Online Estimate Approval
Facilitate online tracking of equipment service and digital approval of additional works estimates
  • CMS
Author your content just once and deliver it natively to commerce sites, portals, or mobile apps. Build your own versioned user manual, installation manual for online delivery
  • Knowledge base
Guide customers to resolve their queries on their own using an integrated knowledge base
  • Community
Create customer communities, forums, events or a centrally curated events calendar and participation log
  • Loyalty Programme
Reward members for being active in the community by creating public leader board. Encourage members to earn loyalty points for each interaction and redeem those using ecommerce platform
Loyalty

Self-Service Portal

Hassle-free digital portal to book service appointments, view asset history, view invoices and online payment

Online Estimate Approval

Facilitate online tracking of equipment service and digital approval of additional works estimates

CMS

Author your content just once and deliver it natively to commerce sites, portals, or mobile apps. Build your own versioned user manual, installation manual for online delivery

Knowledge base

Guide customers to resolve their queries on their own using an integrated knowledge base

Community

Create customer communities, forums, events or a centrally curated events calendar and participation log

Loyalty Programme

Reward members for being active in the community by creating public leader board. Encourage members to earn loyalty points for each interaction and redeem those using ecommerce platform

B2C ecommerce

B2C ecommerce

Design

Build and own every aspect of customer experience using toolkits and templates, from mobile apps to digital storefronts

Go Mobile

Utilize full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment

Custom Campaigns

Create innovative campaigns, promotions, and A/B testing based on consumer behaviour, channel, and location

AI

Deliver personalised product suggestions with every click using intelligent search results and “type ahead” guidance

API First

Integrate with Finance Institutes, Insurance Providers and other third-party Systems to provide unified buying experience to customer

B2C
  • Design
Build and own every aspect of customer experience using toolkits and templates, from mobile apps to digital storefronts
  • Go Mobile
Utilize full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment
  • Custom Campaigns
Create innovative campaigns, promotions, and A/B testing based on consumer behaviour, channel, and location
  • AI
Deliver personalised product suggestions with every click using intelligent search results and “type ahead” guidance
  • API First

Integrate with Finance Institutes, Insurance Providers and other third-party Systems to provide unified buying experience to customers

AI Powered Assistance

Forecasting

Customize prediction AI model as per your business need to forecast inventory requirement at each dealer location and raise auto dealer purchase order

Prediction

Predict business outcomes, such as churn or lifetime value and use it at each customer touch point to take suitable action. Display recommendations or automatically activate automation workflow

NLP (Natural Language Processing)

Understand the underlying intent or sentiment in text anywhere in the app to activate workflow or derive analytics

  • Forecasting

Customize prediction AI model as per your business need to forecast inventory requirements at each dealer location and raise auto dealer purchase order

  • Prediction
Predict business outcomes, such as churn or lifetime value and use it at each customer touch point to take suitable action. Display recommendations or automatically activate automation workflow
  • NLP (Natural Language Processing)
Understand the underlying intent or sentiment in text anywhere in the app to activate workflow or derive analytics
  • Bots
Activate bots for customers or employees to create transaction for you or search the knowledge base for right answer
AI powered assistance

Failure Prediction

Predict probable failure in components from service history and active failure incidents based on custom machine learning model. Display recommendations or automatically activate automation workflow

Automatic Speech Recognition

Translate voice to text and derive feedback and sentiments from the customer voice. Measure agent productivity and salesperson performance with voice recognition and contact centre

Lead Scoring

Focus on your best leads first with Lead Scoring. Use your past deals and other demographic data to prioritise the leads with probability to convert and close

Merchandising and Beat Route Planning

Mobile First

Enable your sales team to process orders and audit Visual Merchandising using app, with offline support

GPS Integration

Track salesperson location and guide deliveries with optimized route planning

Order Suggestion

Use AI to analyse each franchise and propose optimal order to salesperson

Web Orders

Use pre-filled web orders for quicker processing

Merchandising and Best Route Planning
  • Mobile First
Enable your sales team to process orders and audit Visual Merchandising using app, with offline support
  • GPS Integration
Track salesperson location and guide deliveries with optimized route planning
  • Order Suggestion
Use AI to analyse each franchise and propose optimal order to salesperson
  • Web Orders
Use pre-filled web orders for quicker processing
Vendor Portal

Vendor Portal

Design

Create a complete vendor management solution with a dynamic PRM portal

Business Integration

Extend your business data and subscribe to third-party solutions for a seamless process flow

Customer Service

Facilitate vendor engagement with customers and perform services as per your set standards. Ensure Vendor invoices the customer as per your terms and easily control customer cash collection and vendor payments

Scheduling and capacity planning

Extend the service capacity planning for your vendors, with self-service customer portal for appointment booking

Mobile First

Enable the vendor field service team to digitally connect to our system, process the customer orders and utilize content from the CMS using mobile-first capabilities and responsive design

Partner Central

Warranty Management

Define warranty rules and ensure validity of partner verified claims. Provision for claim cost bearing in multiple ratios and define custom workflow to submit, approve or reclaim process

Incentive & Commission

Create campaigns to incentivise partners by rewarding them for good performance Track payment of benefits and reimbursement related to qualified partners

Sales Force Automation

Share leads, opportunities, and cases with partners. Integrate third-party systems to centralise pricing, inventory, order management and more. Define lead distribution to avoid conflicts and optimize sales efforts

Territory Management

Model ales territories into a logical and flexible structure and map sales and service teams as per business needs. Use Territory roles to identify colleagues, collaborators, and other key resources to help close deals

Channel Inventory Management

View inventory levels in real-time across your partner network. Run custom AI forecasting model supplemented with stock suggestion models to plan stock replenishment at the right time

Customer 360

Use a single customer ID across your partner network to capture, unify and segment each customer data and personalise every customer interaction

Product Failure

Product Failure Reporting and Recall & Refitment 

Failure Reporting

Get early intimation of component failure from field team with integration to repair order management. Gather additional information from technicians and engineers with audio, visual and text observations. Record associated reasons that may have added to the failure

R&D Collaboration

Involve the R&D team to investigate failure and corelate related failures to identify root cause and provide corrective actions

Recall, Refitment

Create campaigns to isolate the assets affected by a failure and send communication to partners. Track the progress on corrective measures being implemented with compensation

Talk To Experts

At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!

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  • Other Solutions

    • Original Equipment Manufacturer
      Enables your business with 360 degree visibility of the entire network
    • Solutions for Dealers
    • Inventory, Warehouse & Logistics
    • Service Centres
    • Field Teams
    • Connected Customer
  • About Us
  • Contact Us