- Solutions for OEMs
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Original Equipment Manufacturer
Enables your business with 360 degree visibility of the entire network
Dealers and Distributors
Manage dealership operations powered with AI
Inventory, Warehouse & Logistics
Gain complete visibility of inventory from warehouse to store shelf
Service Centres
Streamline your service centres operations with AI enabled features
Field Teams
Optimize your workforce with innovative AI powered mobility solutions
Connected Customers
Increase customer loyalty & engagement with integrated ecommerce & mobile apps
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Business Solutions For Service Centres


Workshop Capacity Planning
Define Capacity
Define resource skill, workshop and bay capacity with working hours and resource presence. Let customers have visibility of available time slots based on spare capacity
Optimise schedules
Book service appointments at service centre, customer portal or customer app. With intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills and location
Dynamic Availability
Do not let the walk-in customers wait. Use dynamic capacity projections to accommodate random customer requests

Field Service, Site Service & Mobile Van Service
Territory Definition
Group your service area into territories and assign technicians and other service resources to territories
Mobile Van
Convert your mobile service vans into virtual branches capable of holding inventory and performing work orders
Efficient Service Appointments
Ensure optimal use of technicians and mobile vans by taking appointment optimised for specific territories and efficient route
Smart Dispatch
Plan dispatch to appointment with route planning and geo- location tagging
Invoice
Generate invoices to customer on site and collect payment
Offline
Going to a remote area for service? No worries, prepare your app for offline use and automatically sync data when you are back online

Service More Work Orders
Estimate, Re-estimate, Supplementary estimate
Provide precise estimates to your customers, with option to re-estimate based on customer specifications. Provide supplementary estimates if more work is discovered at a later stage
Track Work Orders
Create and manage work orders and monitor work order movement from one stage to the next. Keep the customer informed of progress on work orders
Knowledge base
Instantly view Knowledge articles for diagnostic task with audio visual aids. Make use of technician kiosk with voice, touch and pointer support
Define Service Contracts
Define your own service contracts to perform periodic maintenance service or OEM defined package service
Multiple Invoices
Generate multiple invoices with one click for each service contract within a work order

- Estimate, Re-estimate & Supplementary estimate
Provide precise estimates to your customers, with option to re-estimate based on customer specifications. Provide supplementary estimates if more work is discovered at a later stage
- Track Work Orders
Create and manage work orders and monitor work order movement from one stage to the next. Keep the customer informed of progress on work orders
- Knowledge base
Instantly view Knowledge articles for diagnostic task with audio visual aids. Make use of technician kiosk with voice, touch and pointer support
- Define Service Contracts
Define your own service contracts to perform periodic maintenance service or OEM defined package service
- Multiple Invoices
Generate multiple invoices with one click for each service contract within a work order

Warranty and Claims
Warranty Contracts
Auto-generate warranty contracts with clear coverage rules and time window. Each asset can track its own custom contract coverage rules
Warranty Jobs
Perform warranty jobs on work orders. Invoke workflow to take special approval for out of warranty jobs
Generate Claims
Generate warranty claims against the OEM for each warranty job performed in the whole or partially, with cost shared between customer, OEM and dealer
Reconcile
Ensure you get paid for your claims - Reconcile each warranty claim for settlement with option to reclaim

Maintenance Plan
Define Plans
Create preventive maintenance plans for assets so your customers never miss a beat, define how often maintenance visits occur, and whether these are OEM defined package services or regular recommended paid services
Generate Reminders
Mass-generate appointment reminders for customer’s future visit by sending emails, SMS or create a campaign to make outbound calls
Decrease customer churn
Remain connected with customer to ensure his service needs are taken care of proactively and in turn increase your service revenue
- Define Plans
Create preventive maintenance plans for assets so your customers never miss a beat, define how often maintenance visits occur, and whether these are OEM defined package services or regular recommended paid services
- Generate Reminders
Mass-generate appointment reminders for customer’s future visit by sending emails, SMS or create a campaign to make outbound calls
- Decrease customer churn
Remain connected with customer to ensure his service needs are taken care of proactively and in turn increase your service revenue


AI to increase first-time fix rate
Suggestions
Get suggestion on performing work items based on historical service data and asset history
Failure Prediction
Identify early trends in new failure incidents and initiate workflow to take associated actions
Bots
Use the bots to search knowledge base using free speech and play diagnostic and how- to do videos
Talk To Experts
At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!