Skip to content
  • Solutions for OEMs
  • Solutions for Dealers
  • Other Solutions
    oem

    Original Equipment Manufacturer

    Enables your business with 360 degree visibility of the entire network

    dealers

    Dealers and Distributors

    Manage dealership operations powered with AI

    inventory

    Inventory, Warehouse & Logistics

    Gain complete visibility of inventory from warehouse to store shelf

    service centers

    Service Centres

    Streamline your service centres operations with AI enabled features

    field teams

    Field Teams

    Optimize your workforce with innovative AI powered mobility solutions

    connected customers

    Connected Customers

    Increase customer loyalty & engagement with integrated ecommerce & mobile apps

  • Products
    Products landing

    Products

    sales

    Sales

    Get everything you need to close the deals

    service

    Service

    Provide personalized experience to the customers

    inventory

    Inventory

    Gain complete visibility of the stock in the warehouse & its movement

    finance menu

    Finance

    Organize your accounting data & know how your business is doing

    partner

    Partners

    Create & automate complete Partner Lifecycle​

    b2c

    B2C

    Connect to prospects anytime, anywhere

    ai

    AI

    Work smarter with artificial intelligence

  • About Us
  • Contact Us

Business Solutions For Service Centres

Request for demo
workshop

Workshop Capacity Planning

Define Capacity

Define resource skill, workshop and bay capacity with working hours and resource presence. Let customers have visibility of available time slots based on spare capacity

Optimise schedules

Book service appointments at service centre, customer portal or customer app. With intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills and location

Dynamic Availability

Do not let the walk-in customers wait. Use dynamic capacity projections to accommodate random customer requests

Field Service, Site Service & Mobile Van Service

Territory Definition

Group your service area into territories and assign technicians and other service resources to territories

Mobile Van

Convert your mobile service vans into virtual branches capable of holding inventory and performing work orders

Efficient Service Appointments

Ensure optimal use of technicians and mobile vans by taking appointment optimised for specific territories and efficient route

Smart Dispatch

Plan dispatch to appointment with route planning and geo- location tagging

Invoice

Generate invoices to customer on site and collect payment

Offline

Going to a remote area for service? No worries, prepare your app for offline use and automatically sync data when you are back online

Service More Work Orders

Estimate, Re-estimate, Supplementary estimate

Provide precise estimates to your customers, with option to re-estimate based on customer specifications. Provide supplementary estimates if more work is discovered at a later stage

Track Work Orders

Create and manage work orders and monitor work order movement from one stage to the next. Keep the customer informed of progress on work orders

Knowledge base

Instantly view Knowledge articles for diagnostic task with audio visual aids. Make use of technician kiosk with voice, touch and pointer support

Define Service Contracts

Define your own service contracts to perform periodic maintenance service or OEM defined package service

Multiple Invoices

Generate multiple invoices with one click for each service contract within a work order

Service
  • Estimate, Re-estimate & Supplementary estimate
Provide precise estimates to your customers, with option to re-estimate based on customer specifications. Provide supplementary estimates if more work is discovered at a later stage
  • Track Work Orders
Create and manage work orders and monitor work order movement from one stage to the next. Keep the customer informed of progress on work orders
  • Knowledge base
Instantly view Knowledge articles for diagnostic task with audio visual aids. Make use of technician kiosk with voice, touch and pointer support
  • Define Service Contracts
Define your own service contracts to perform periodic maintenance service or OEM defined package service
  • Multiple Invoices
Generate multiple invoices with one click for each service contract within a work order
Warranty and Claims

Warranty and Claims

Warranty Contracts

Auto-generate warranty contracts with clear coverage rules and time window. Each asset can track its own custom contract coverage rules

Warranty Jobs

Perform warranty jobs on work orders. Invoke workflow to take special approval for out of warranty jobs

Generate Claims

Generate warranty claims against the OEM for each warranty job performed in the whole or partially, with cost shared between customer, OEM and dealer

Reconcile

Ensure you get paid for your claims - Reconcile each warranty claim for settlement with option to reclaim

Maintenance Plan

Define Plans

Create preventive maintenance plans for assets so your customers never miss a beat, define how often maintenance visits occur, and whether these are OEM defined package services or regular recommended paid services

Generate Reminders

Mass-generate appointment reminders for customer’s future visit by sending emails, SMS or create a campaign to make outbound calls

Decrease customer churn

Remain connected with customer to ensure his service needs are taken care of proactively and in turn increase your service revenue

  • Define Plans
Create preventive maintenance plans for assets so your customers never miss a beat, define how often maintenance visits occur, and whether these are OEM defined package services or regular recommended paid services
  • Generate Reminders
Mass-generate appointment reminders for customer’s future visit by sending emails, SMS or create a campaign to make outbound calls
  • Decrease customer churn
Remain connected with customer to ensure his service needs are taken care of proactively and in turn increase your service revenue
AI

AI to increase first-time fix rate

Suggestions

Get suggestion on performing work items based on historical service data and asset history

Failure Prediction

Identify early trends in new failure incidents and initiate workflow to take associated actions

Bots

Use the bots to search knowledge base using free speech and play diagnostic and how- to do videos

Talk To Experts

At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!

contact us

Related Business Products

service

Service

inventory

Inventory

B2C

B2C

Artificial Intelligence

Finance

partner

salesforce

Salesforce Platform

Connected platform solutions for dealers and distribution management powered with AI and mobility solution.

Facebook-f Twitter Linkedin-in Instagram

NAVIGATION

  • Home
  • Products
  • About Us
  • Contact Us

Products

  • Sales
  • Service
  • Inventory
  • Finance
  • Partners
  • B2C
  • AI

SOLUTIONS

  • Original Equipment Manufacturer (OEM)
  • Dealers and Distributors
  • Inventory, Warehouse & Logistics
  • Service Centres
  • Field Teams
  • Connected Customers

© 2023 Dealermatix. All Rights Reserved.

  • Privacy Policy
  • Terms of Use
  • Products
  • Other Solutions

    • Original Equipment Manufacturer
      Enables your business with 360 degree visibility of the entire network
    • Solutions for Dealers
    • Inventory, Warehouse & Logistics
    • Service Centres
    • Field Teams
    • Connected Customer
  • About Us
  • Contact Us