Business Solutions For Service Centres

Provide precise estimates to your customers, with option to re-estimate based on customer specifications. Provide supplementary estimates if more work is discovered at a later stage

Create and manage work orders and monitor work order movement from one stage to the next. Keep the customer informed of progress on work orders

Instantly view Knowledge articles for diagnostic task with audio visual aids. Make use of technician kiosk with voice, touch and pointer support

Define your own service contracts to perform periodic maintenance service or OEM defined package service

Generate multiple invoices with one click for each service contract within a work order

Create preventive maintenance plans for assets so your customers never miss a beat, define how often maintenance visits occur, and whether these are OEM defined package services or regular recommended paid services

Mass-generate appointment reminders for customer’s future visit by sending emails, SMS or create a campaign to make outbound calls

Remain connected with customer to ensure his service needs are taken care of proactively and in turn increase your service revenue

Talk To Experts

At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!

Business Solutions For Service Centres

Workshop Capacity Planning

Define Capacity

Optimise schedules

Dynamic Availability

Field Service, Site Service & Mobile Van Service

Territory Definition

Mobile Van

Efficient Service Appointments

Smart Dispatch

Invoice

Offline

Service More Work Orders

Estimate, Re-estimate, Supplementary estimate

Track Work Orders

Knowledge base

Define Service Contracts

Multiple Invoices

Warranty and Claims

Warranty Contracts

Warranty Jobs

Generate Claims

Reconcile

Maintenance Plan

Define Plans

Generate Reminders

Decrease customer churn

AI to increase first-time fix rate

Suggestions

Failure Prediction

Bots

Talk To Experts

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NAVIGATION