Enables your business with 360 degree visibility of the entire network
Manage dealership operations powered with AI
Gain complete visibility of inventory from warehouse to store shelf
Streamline your service centres operations with AI enabled features
Optimize your workforce with innovative AI powered mobility solutions
Increase customer loyalty & engagement with integrated ecommerce & mobile apps
Predict when a customer is most likely to engage with your message, for example when they are most likely to open email during the week or in the next 24 hours
Predict which products will perform well based on different constraints, like seasonality, so you know where to focus promotions and which products to include in the catalog
Forecast the accurate product demand so you can stock and restock at the optimal amount, leaving nothing on-shelf at the end of the season
Read unstructured data from emails to determine a customer’s sentiment and factor this into whether they will pay late or on time. Get a look ahead at the customer level to predict which customers have a high likelihood of missing their payment, so you can engage with them before the deadline
Provide better guidance for managing company cash flow by seeing how much you’ll be able to collect from all areas of the business, indicating the overall health of the business
Aggregate all of employee transactions into a high-level forecast to see employee spending patterns on hotels, travel, and more so that you can best plan spending in the future and keep employees happy
Predict customer sentiment from unstructured data, like voice, images or text
From a photograph, use predictive capabilities to determine a physical product’s current state, such as whether or not it needs maintenance
Predict how satisfied a given customer is with your business. Historical records of contacts and their associated CSAT scores with information on support requests, total Charges, products purchased and number of referrals
Predict customer sentiment from unstructured data, like voice, images or text
From a photograph, use predictive capabilities to determine a physical product’s current state, such as whether or not it needs maintenance
Predict how long it will take a technician to fix a specific work order
Predict the likelihood of a particular customer to churn
Identify potentially fraudulent online activity so you can catch more fraud faster
Forecast the performance of different sales teams to determine the amount needed to budget for sales commissions at the end of the year, keeping teams happy and staying under budget
Ingest time-series data and automatically selects the best algorithm to ensure high accuracy for your specific scenario: business incidents, monitoring IoT device traffic, managing fraud, responding to changing markets
Automatically surface new personas within existing audience segments based on interesting and similar attributes (e.g. category interest, loyalty status, product affinity, income, etc.) then optimize campaign targeting and target offers accordingly
Recommend specific actions that needs to be taken based on the forecasting data
Provide service reps with recommended actions, like how to follow up, send custom proposals, or know which articles will help answer a case, based on custom business rules or predictions (churn, CSAT score, or case information predictions)
Identify unhappy customers and generate recommendations for reps to help them re-engage those customers
Based on what types of products customers already have, service reps can cross-sell new products that they will like or should have increasing lifetime value and retention
Provide recommendations to reps that reward positive customer behaviour and build stronger relationships, such as sending discounts to customers who represent the brand well on social media
Provide recommendations to reps that reward positive customer behaviour and build stronger relationships, such as sending discounts to customers who represent the brand well on social media
Use image analysis to automatically determine if a product needs repair or needs to be discarded
Automatically identify the quantity, size, and location of objects within an image to best optimize shelf space
Automatically qualify customer information and shorten wait time by deflecting cases with chatbots
Use the power of your voice to log customer interactions and make updates to records on the go
Use a smart device to receive a personalized daily briefing
Automatically connect to the server to log emails, meetings, or new contacts to your transaction system with no manual data entry
Automatically deliver category or search results with products listed by relevance so that shoppers can find desired products without wasting time scrolling
Search (visually search) for a part from the catalog by uploading a picture of it and using the image recognition to find matching parts with similar images.
Derive demographic data of the lead or prospect from images.
Generate non-intrusive feedback by analyzing images and videos for sentiment analytics.
Predict customer sentiment from voice captured from telephony systems.
Perform voice-based action using digital personal assistant.
Predict customer sentiment from unstructured data, like text or text derived from voice.
Provide a better search experience by enabling your search engine to index key phrases, entities, and sentiment. This enables search on the intent and the context of the articles instead of basic keywords.
Automatically categorize inbound customer support documents, such as online feedback forms, support tickets, forum posts, and product reviews based on their content.
Use automatic speech recognition and natural language understanding to recognize the intent of the caller and perform common task on behalf of customer.
Create powerful interfaces to application by adding a voice or text chat interface to create bots that can help customers with many basic tasks.
Build enterprise chat bots that streamline common work activities and improve organizational efficiencies.
Create conversational interfaces for various scenarios to provide customers transactional capabilities.
At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!
COVID-19 has affected every facet of our lives and automotive industry is no exception. Eventually, we must start again with innovative methodologies and preventive measures
Connected platform solutions for dealers and distribution management powered with AI and mobility solution.
