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AI

Everyone work smarter with artificial intelligence that’s built right into DealerMatix Platform.

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AI

Forecasting

Best Time To Engage With A Customer

Predict when a customer is most likely to engage with your message, for example when they are most likely to open email during the week or in the next 24 hours

Forecast Product Performance

Predict which products will perform well based on different constraints, like seasonality, so you know where to focus promotions and which products to include in the catalog

Forecast Product Demand

Forecast the accurate product demand so you can stock and restock at the optimal amount, leaving nothing on-shelf at the end of the season

Identify Late Payments

Read unstructured data from emails to determine a customer’s sentiment and factor this into whether they will pay late or on time. Get a look ahead at the customer level to predict which customers have a high likelihood of missing their payment, so you can engage with them before the deadline

Collections Forecasting

Provide better guidance for managing company cash flow by seeing how much you’ll be able to collect from all areas of the business, indicating the overall health of the business

T&E Forecasting

Aggregate all of employee transactions into a high-level forecast to see employee spending patterns on hotels, travel, and more so that you can best plan spending in the future and keep employees happy

AI powered assistance
  • Opportunity
With training data of historic records of leads, opportunities and territories with features that include whether each converted to a sale, online or walkin etc.
  • Opportunity Win Probability Identify and prioritize the leads, opportunities, and territories that are most likely to convert.
  • Opportunity Time To Close Know when each active deal is expected to close, so that you can accurately prioritize them with specific resources or attention.
  • Revenue Targets
Generate highly accurate, individualized revenue forecasts using historical training data that includes records of a sales team, dealer, performance during a specified time period
  • Resource Needs
Generate highly accurate, personalized resource forecasts that dictate resource and staffing needs for particular regions & skills
  • Optimal Purchase Price
Maximize revenue by forecasting price points, selling locations, and more, for different products based on various factors
  • Search part by image
Search(visually search) for a part from the catalog by uploading a picture of it and using the image recognition to find matching parts with similar images
  • CSAT Scores
Predict how satisfied a given customer is with your business. Historical records of contacts and their associated CSAT scores with information on support requests, total Charges, products purchased and number of referrals
  • Determine Customer Sentiment

Predict customer sentiment from unstructured data, like voice, images or text

  • Assess Product State

From a photograph, use predictive capabilities to determine a physical product’s current state, such as whether or not it needs maintenance

CSAT Scores

Predict how satisfied a given customer is with your business. Historical records of contacts and their associated CSAT scores with information on support requests, total Charges, products purchased and number of referrals

Determine Customer Sentiment

Predict customer sentiment from unstructured data, like voice, images or text

Assess Product State

From a photograph, use predictive capabilities to determine a physical product’s current state, such as whether or not it needs maintenance

Workorder Resolution Time

Predict how long it will take a technician to fix a specific work order

Anticipate Customer Churn

Predict the likelihood of a particular customer to churn

Fraud Detection

Identify potentially fraudulent online activity so you can catch more fraud faster

Sales Commissions Forecasting

Forecast the performance of different sales teams to determine the amount needed to budget for sales commissions at the end of the year, keeping teams happy and staying under budget

Anomaly Detector

Ingest time-series data and automatically selects the best algorithm to ensure high accuracy for your specific scenario: business incidents, monitoring IoT device traffic, managing fraud, responding to changing markets

Identify New Personas And Segments

Automatically surface new personas within existing audience segments based on interesting and similar attributes (e.g. category interest, loyalty status, product affinity, income, etc.) then optimize campaign targeting and target offers accordingly

  • Workorder Resolution Time
Predict how long it will take a technician to fix a specific work order
  • Anticipate Customer Churn
Predict the likelihood of a particular customer to churn
  • Identify New Personas And Segments
Automatically surface new personas within existing audience segments based on interesting and similar attributes (e.g. category interest, loyalty status, product affinity, income, etc.) then optimize campaign targeting and target offers accordingly
  • Best Time To Engage With A Customer
Predict when a customer is most likely to engage with your message, for example when they are most likely to open email during the week or in the next 24 hours
  • Forecast Product Performance
Predict which products will perform well based on different constraints, like seasonality, so you know where to focus promotions and which products to include in the catalog
  • Forecast Product Demand
Forecast the accurate product demand so you can stock and restock at the optimal amount, leaving nothing on-shelf at the end of the season
  • Identify Late Payments
Read unstructured data from emails to determine a customer’s sentiment and factor this into whether they will pay late or on time. Get a look ahead at the customer level to predict which customers have a high likelihood of missing their payment, so you can engage with them before the deadline
  • Collections Forecasting
Provide better guidance for managing company cash flow by seeing how much you’ll be able to collect from all areas of the business, indicating the overall health of the business
  • T&E Forecasting
Aggregate all of employee transactions into a high-level forecast to see employee spending patterns on hotels, travel, and more so that you can best plan spending in the future and keep employees happy
  • Sales Commissions Forecasting
Forecast the performance of different sales teams to determine the amount needed to budget for sales commissions at the end of the year, keeping teams happy and staying under budget
  • Anomaly Detector
Ingest time-series data and automatically selects the best algorithm to ensure high accuracy for your specific scenario: business incidents, monitoring IoT device traffic, managing fraud, responding to changing markets
  • Fraud Detection
Identify potentially fraudulent online activity so you can catch more fraud faster

Recommendations

  • Opportunity
Recommend specific actions that needs to be taken based on the forecasting data
  • Recommendations To Agents
Provide service reps with recommended actions, like how to follow up, send custom proposals, or know which articles will help answer a case, based on custom business rules or predictions (churn, CSAT score, or case information predictions)
  • Mitigate Unhappy Customers
Identify unhappy customers and generate recommendations for reps to help them re-engage those customers
  • Recommend Products Customers Will Purchase
Based on what types of products customers already have, service reps can cross-sell new products that they will like or should have increasing lifetime value and retention
  • Recommend Complete Product Sets
Provide recommendations to upsell customers already coming to your store, such as highlighting products similar to those they’ve looked at or have purchased in past
  • Reward Influential Customers
Provide recommendations to reps that reward positive customer behaviour and build stronger relationships, such as sending discounts to customers who represent the brand well on social media
  • Detect Product Defects From Unstructured Data
Use image analysis to automatically determine if a product needs repair or needs to be discarded
  • Optimize Shelf Space
Automatically identify the quantity, size, and location of objects within an image to best optimize shelf space

Opportunity

Recommend specific actions that needs to be taken based on the forecasting data

Recommendations To Agents

Provide service reps with recommended actions, like how to follow up, send custom proposals, or know which articles will help answer a case, based on custom business rules or predictions (churn, CSAT score, or case information predictions)

Mitigate Unhappy Customers

Identify unhappy customers and generate recommendations for reps to help them re-engage those customers

Recommend Products Customers Will Purchase

Based on what types of products customers already have, service reps can cross-sell new products that they will like or should have increasing lifetime value and retention

Recommend Complete Product Sets

Provide recommendations to reps that reward positive customer behaviour and build stronger relationships, such as sending discounts to customers who represent the brand well on social media

Reward Influential Customers

Provide recommendations to reps that reward positive customer behaviour and build stronger relationships, such as sending discounts to customers who represent the brand well on social media

Detect Product Defects From Unstructured Data

Use image analysis to automatically determine if a product needs repair or needs to be discarded

Optimize Shelf Space

Automatically identify the quantity, size, and location of objects within an image to best optimize shelf space

Automation

  • Deflect support to Chatbot
Automatically qualify customer information and shorten wait time by deflecting cases with chatbots
  • Log Customer Interaction
Use the power of your voice to log customer interactions and make updates to records on the go
  • Receive Briefings
Use a smart device to receive a personalized daily briefing
  • Automatically Sync Email and Calendar
Automatically connect to the server to log emails, meetings, or new contacts to your transaction system with no manual data entry
  • Automate Product Sorting From Search
Automatically deliver category or search results with products listed by relevance so that shoppers can find desired products without wasting time scrolling
Automation

Deflect support to Chatbot

Automatically qualify customer information and shorten wait time by deflecting cases with chatbots

Log Customer Interaction

Use the power of your voice to log customer interactions and make updates to records on the go

Receive Briefings

Use a smart device to receive a personalized daily briefing

Automatically Sync Email and Calendar

Automatically connect to the server to log emails, meetings, or new contacts to your transaction system with no manual data entry

Automate Product Sorting From Search

Automatically deliver category or search results with products listed by relevance so that shoppers can find desired products without wasting time scrolling

Computer Vision

  • Search part by image
Search (visually search) for a part from the catalog by uploading a picture of it and using the image recognition to find matching parts with similar images.
  • Demographic Data Capture
Derive demographic data of the lead or prospect from images.
  • Determine Customer Sentiment
Generate non-intrusive feedback by analyzing images and videos for sentiment analytics.

Search part by image

Search (visually search) for a part from the catalog by uploading a picture of it and using the image recognition to find matching parts with similar images.

Demographic Data Capture

Derive demographic data of the lead or prospect from images.

Determine Customer Sentiment

Generate non-intrusive feedback by analyzing images and videos for sentiment analytics.

Speech

  • Deflect support to Chatbot
Automatically qualify customer information and shorten wait time by deflecting cases with chatbots
  • Log Customer Interaction
Use the power of your voice to log customer interactions and make updates to records on the go
  • Receive Briefings
Use a smart device to receive a personalized daily briefing
  • Automatically Sync Email and Calendar
Automatically connect to the server to log emails, meetings, or new contacts to your transaction system with no manual data entry
  • Automate Product Sorting From Search
Automatically deliver category or search results with products listed by relevance so that shoppers can find desired products without wasting time scrolling

Determine Customer Sentiment

Predict customer sentiment from voice captured from telephony systems.

Personal Assistant

Perform voice-based action using digital personal assistant.

Natural Language Processing

  • Determine Customer Sentiment
Predict customer sentiment from unstructured data, like text or text derived from voice.
  • Accurate Search
Provide a better search experience by enabling your search engine to index key phrases, entities, and sentiment. This enables search on the intent and the context of the articles instead of basic keywords.
  • Classify Support Tickets
Automatically categorize inbound customer support documents, such as online feedback forms, support tickets, forum posts, and product reviews based on their content.

Determine Customer Sentiment

Predict customer sentiment from unstructured data, like text or text derived from voice.

Accurate Search

Provide a better search experience by enabling your search engine to index key phrases, entities, and sentiment. This enables search on the intent and the context of the articles instead of basic keywords.

Classify Support Tickets

Automatically categorize inbound customer support documents, such as online feedback forms, support tickets, forum posts, and product reviews based on their content.

Bots

chatbot
  • Call Center Bots
Use automatic speech recognition and natural language understanding to recognize the intent of the caller and perform common task on behalf of customer.
  • Application Bots
Create powerful interfaces to application by adding a voice or text chat interface to create bots that can help customers with many basic tasks.
  • Enterprise Productivity Bots
Build enterprise chat bots that streamline common work activities and improve organizational efficiencies.
  • Commerce Chat Bot
Create conversational interfaces for various scenarios to provide customers transactional capabilities.
  • Automate Product Sorting From Search
Automatically deliver category or search results with products listed by relevance so that shoppers can find desired products without wasting time scrolling

Call Center Bots

Use automatic speech recognition and natural language understanding to recognize the intent of the caller and perform common task on behalf of customer.

Application Bots

Create powerful interfaces to application by adding a voice or text chat interface to create bots that can help customers with many basic tasks.

Enterprise Productivity Bots

Build enterprise chat bots that streamline common work activities and improve organizational efficiencies.

Commerce Chat Bot

Create conversational interfaces for various scenarios to provide customers transactional capabilities.

Talk To Experts

At DealerMatix, we are incredibly responsive to your requests and value your business. Be assured you will not be put on hold endlessly and your email will not disappear into some Inbox abyss. We genuinely love hearing from you and are excited to provide top-notch service!

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      Enables your business with 360 degree visibility of the entire network
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